My Card Account: General Information
- How can I request a credit limit increase?
- Please call us at 1-800-DISCOVER (1-800-347-2683). A Customer Service Representative will ask you a few questions and process your request. Credit limit increases may be requested only by telephone at this time.
- What should I do if my Discover Card is lost or stolen?
Call us immediately at 1-800-DISCOVER (1-800-347-2683) to report the card's loss or theft. We will close your account and reissue you a new account number and card(s). If your lost/stolen Discover Card is registered at the Account Center, you'll need to re-register when your new card arrives in the mail.
If you use our Auto Bill Pay online service, we will contact your biller directly to inform them of your new account number and expiration date.
If you have set up automatic payments directly with billers outside of the Auto Bill Pay service, you will need to contact them with your new account number and expiration date.
- What if I have questions about my interest rate?
- When your purchase is conducted in a foreign currency, there will be a two-line description of the card transaction on your statement:To discuss your interest rate, call us toll free at 1-800-DISCOVER (1-800-347-2683).
- How can I find out the status of my Discover Card application?
- It can take up to 30 days to process an application. If 30 days has passed since you applied, please call us toll free at 1-800-DISCOVER (1-800-347-2683) to find out the status of your application.
- Why do I need to activate my new Discover Card?
- The activation process is a security measure. When you call us to activate your card, we will ask you to provide your personal information. This is how we ensure that you, not others, are using your card. To make the activation process as quick as possible, please call us from your home phone. For security purposes, if you receive multiple card packages in the mail, you will need to activate each one separately.
- My Discover Platinum Card has been renamed the Discover More Card. Have any of the benefits I currently enjoy changed?
- No, your benefits have not changed. Your card was renamed to better reflect the great benefits you currently enjoy.
- My Discover Gas Card has been renamed the Discover Open Road Card. Have any of the benefits I currently enjoy changed?
- No, your benefits have not changed. Your card was renamed to better reflect the great benefits you currently enjoy.
- Why does my Discover Card have an orange edge?
- It was designed to help you easily find your Discover Card in your wallet. More than a color, the orange "core" is a visual reminder of Cashback Bonus and our commitment to helping you make your money go further and to providing the standard of service you deserve.
FAQ: My Card Account
FAQ: Rewards Programs
FAQ: Payments & Transfers
FAQ: Statements & Activity
FAQ: Security & Protection
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