Payments & Transfers: Help With Payments

The time it takes a payment to reach us depends on how it is handled by the bill payment service or bank. Some services, for example, process payment requests only once a day or once a week, while others process the requests electronically, but then send paper checks. Processing time may also be affected by weekends and bank holidays. To learn how your bill payment service or bank processes your payment requests, please contact them directly.

A faster way to make sure your payment is credited to your account is to pay online in the Account Center using Make a Payment.

• Same-day payments can be made prior to 5:00 p.m. Eastern Time.
• You can also schedule payments up to your due date.

• Payments can be made every three days
• Payments submitted before 5:00 p.m. Eastern Time with a payment posting date of today will be posted to your account today
• After 5:00 p.m. Eastern Time, payments cannot be submitted with a posting date of that same day
• Payments scheduled for the future will post on date selected
• Online payments scheduled, but not yet posted, can be canceled online up until 5:00 p.m. Eastern Time on the Payment Posting Date and will not post to your account
• Phone payments scheduled, but not yet posted, can be canceled online up until 5:30 p.m. Eastern Time on the Payment Posting Date and will not post to your account