Lost & Stolen Card Checklist

Here's how to use your new Discover Card worry-free and without interruption.

 

Follow These Tips if Your Account Number has Changed.

  • Destroy any remaining cards associated with your old account.
  • Your old account number has been canceled—make sure you're using your new card.
  • Destroy all remaining cash access checks associated with your old account—they are no longer valid
  • If you previously registered at the Account Center, please register again with your new card information/account number. The Account Center will no longer recognize information associated with your old card.
  • Update all retailers who used your old account number for recurring billing, automatic bill pay, or online shopping cards (including retailers where a Secure Online Account Number was used). To help identify these merchants, please call 1-800-DISCOVER (1-800-347-2683) anytime to request copies of past statements.
  • Make a payment if you've already received a statement associated with the old account—it will be credited to your new account. Your next statement will reflect your new account number.

Protect Your Credit and Your Identity

  • File a police report if your card was stolen. You're automatically protected with our $0 Fraud Liability guarantee, but filing a police report ensures that your incident is documented and may help authorities.
  • Monitor your credit report—unusual activity may indicate unauthorized transactions. Identity Theft Protection makes it easy to help protect your identity with credit monitoring from all three credit reporting bureaus, plus $25,000 Identity Theft Insurance.
  • Change passwords at online retailers where you may have established an account using your Discover Card.

If you have any questions or would like additional information, please call us anytime at
1-800-DISCOVER (1-800-347-2683).

Sign up for Identity Theft Protection.Enroll Now

Related Questions

How do I enroll in online payments?
What is the Discover Card payment address?

Please mail your payment to us at:
Discover Card Services
PO Box 15251
Wilmington, DE 19886-5251

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Need Help Now?

Need Help Now?

E-mail us securely or call
1-800-DISCOVER (1-800-347-2683)