Frequently Asked Questions

About Discover eGift Cards

What is a Discover eGift Card?

A Discover eGift Card is a prepaid stored value card that can only be used for purchases online, over the telephone or by mail-order at the millions of U.S. locations that accept Discover Network Cards. Instead of a plastic gift card, recipients are given a gift card number, which can be printed or saved as a pdf file. The Discover eGift Card cannot be used to access cash, except as required by law, and where an authorization may be attempted for an amount that exceeds the value of the card.

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How is the Discover eGift Card different from other gift cards?

The Discover eGift Card is not a plastic card. It is a virtual card with a card number that can be picked up online and can only be used for purchases online, over the telephone or by mail-order. It is the fastest way to purchase and send a gift card.

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Do Discover eGift Cards expire?

Your card does not contain an expiration date and, therefore, the available funds on your card will never expire. The front of your eGift Card visual shows a valid thru date, three years from the purchase date. After the valid thru date, your available funds will be temporarily unavailable until you contact Customer Service for a free replacement card with a new valid thru date. You need to provide your eGift Card number in order to receive your replacement card. Also, after 12 months of consecutive inactivity on the eGift Card, Discover Card will begin to assess a $2.50 monthly servicing fee. Discover Card will not assess the servicing fee if there is any activity on the card within a 12-month period.

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Purchasing Discover Gift Cards

What does it cost to purchase a Discover eGift Card?

Each eGift Card costs $3.95 plus the amount you place on the card.

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Can I send a Discover eGift Card anywhere in the world?

Discover eGift Cards can be sent to all but the following states within the United States: Colorado, Connecticut, Hawaii, New Hampshire, Rhode Island, Tennessee and Vermont. Discover eGift Cards cannot be e-mailed anywhere outside of the United States.

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How long does it take for the recipient to receive the Discover eGift Card?

Most Discover eGift Cards are available to the recipient almost immediately. Occasionally it may take additional time for Discover Card to send the eGift Card e-mail.

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How will the recipient receive the Discover eGift Card?

The recipient will receive an e-mail alerting them they have been given a Discover eGift Card. Although most e-mails will be delivered almost instantly, occasionally it may take additional time for delivery. The recipient will click through the link provided on the e-mail and enter personal information in order to retrieve a visual representation of the eGift Card, including account number, valid thru date and 3-digit code.

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How will the recipient know how much money is on the card?

The denomination you choose will be displayed on the upper right-hand corner of the eGift Card visual the recipient sees after activation. Once activated, your recipient can also check the eGift Card balance at www.checkgiftbalance.com.

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Are there any additional fees associated with purchasing a Discover eGift Card?

No, as a purchaser, you will only be charged the processing fee plus the amount you place on the card. If the eGift Card is not activated within 30 days of purchase, your will be refunded the amount on the card and the $3.95 processing fee, minus a $2.00 service fee where applicable. As a user, Discover Card will assess a $2.50 servicing fee per month if the eGift Card is not used for 12 consecutive months after registration. These fees will not be deducted if there is any activity on the card within a 12-month timeframe. Subject to applicable law, Discover Card will deduct a $5.00 card replacement fee from the available funds in the event the recipient requests a replacement card for a lost or stolen card.

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In what denominations are Discover eGift Cards available?

Discover eGift Cards are available in any denomination from $20 to $500, in dollar increments.

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Can I personalize my Discover eGift Card?

Yes, when ordering, you have the option to include a personal message to be sent along with your eGift Card email.

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How many Discover eGift Cards can I purchase at a time?

You may purchase up to 10 eGift Cards, up to a total value of $3,000 (not including processing fees), in a 7-day period.

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If I purchase multiple eGift Cards, how will the transactions appear on my credit card statement?

"Discover Gift Card 800-518-6931 NV" and the total transaction amount of your purchase (including fees) will appear.

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Can I cancel an order?

No. Once an order has been submitted, it may not be cancelled. Please be sure to verify all information before submitting an order.

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Cashback Bonus on Your Discover eGift Card Purchase

Do I receive Cashback Bonus on the purchase of Discover eGift Cards?

Yes, if the purchase is made using a Discover Card. However, purchases made with a Discover eGift Card do NOT qualify for Cashback Bonus since Discover eGift Cards are NOT linked to a Discover Card account.

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Status of Your Discover eGift Card Order

How can I check the status of my order?

As purchaser, once your order has been submitted you will receive an e-mail confirming the eGift Card has been sent. When the recipient registers for their eGift Card, you will receive an e-mail confirming the card has been received. If the recipient does not register for the card within 10 days, you will receive an e-mail from Discover Card encouraging you to follow-up with the recipient to ensure they register for the card before 30 days. If the recipient does not register for the card within 30 days, your money will be refunded to you via your method of payment, less a $2.00 service fee, where applicable.

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What happens if the recipient never activates the card?

If the card is not activated within 30 days, the entire purchase amount, less a $2.00 service fee, where applicable, will be refunded to you via the method by which you paid for the eGift Card. This is to ensure the card has not been lost. Discover Card will make attempts to contact the recipient 3 and 10 days after purchase to encourage activation, if he or she has not yet activated the card.

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Problems Purchasing Your Discover eGift Card

What would cause my purchase of the Discover eGift Card to be declined?

Your purchase may be declined for one of the following reasons: (1) Your billing address does not match the address listed as the billing address for your credit card; or (2) You have exceeded the purchase limit of $3,000 or 10 cards within a 7 day period, or (3) other credit card related reasons for transaction declines.

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Customer Service and Online Technical Issues

Who should I contact if I am having issues with the Web site?

Please call Customer Service toll free at 1-800-618-1544.

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How do I contact Customer Service?

You can contact Customer Service anytime, toll free at 1-800-618-1544.

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